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Customer Service

FAQs

Below are some of the frequently asked questions about Gladiator® GarageWorks. If your question isn't one of them, simply contact us directly. Our dedicated customer loyalty team can likely give you the answer you're looking for, as well as help you with your order, provide garage planning advice and facilitate warranty repair issues.

Questions? Call us.

Monday through Friday
8:00 AM to 6:00 PM eastern

1-800-807-6777

How much does it cost to ship Gladiator® products?

Our products are tough and durable, and most are heavy. That’s why we do our best to offer reasonable shipping rates for those who shop Gladiator products on our site using a variety of delivery methods and agents. All orders with single items under 50 lbs will be ground shipped via agents like Purolator. Orders with single items weighing over 50lbs require special Home Delivery and are shipped using a home delivery service for a flat fee per order.

Purolator Shipping Methods
Purchase amount $0- $99: shipping and handling fee $9.00
Purchase amount $100- $299: shipping and handling fee $12.00
Purchase amount $300- $499: shipping and handling fee $19.00
Purchase amount $500 or more : shipping and handling fee Free

Home Delivery Shipping
Flat fee charge per order: $75.00

Freight, pricing and payment terms are based on the date, sub-total amount and any promotional information provided at the time of order. All shipments are tendered via the Delivery method the user selects during checkout. Gladiator GarageWorks reserves the right to select alternative carriers for all shipments. Customer must be home to accept home delivery of products.

Where do you ship, and when will my order arrive?

Gladiator® GarageWorks ships and delivers across Canada.

Most Small Package shipments will be received within 4-8 business days. Most Home Delivery orders will be received within 7-10 business days. Orders to remote locations may require additional days for delivery.

What kind of warranty comes with Gladiator® products?

A key advantage to buying from Gladiator® GarageWorks is the confidence we have in our products. Most of our lineup carries either a Limited Lifetime or a 10-Year Limited warranty, while certain products hold a 1-Year Limited warranty. Click here for more warranty information.

What is the refund and return policy?

For returns and refunds, call 1-800-807-6777 Monday - Friday, 8:00 AM – 6:00 PM (eastern time) to secure a Return Authorization number. Products may be returned within 30 days from the date of shipment. Products must be in unused condition and in original packaging material. Customer is responsible for return shipping and handling charges. Defective merchandise will be handled according to the warranty terms. Refunds will not be issued for defective merchandise. If you need to return your merchandise for any reason, please repackage the product and all accessories that accompanied the original shipment in the original packing materials. Returned products with missing accessories will not be accepted. Gladiator® GarageWorks charges a 15% restocking fee on non-damaged return items.

Is there a restocking fee?

Yes. A 15% restocking fee is charged to your credit card or deducted from the refund amount on returned products. Original shipping and handling and return postage charges are not refunded.

How can I buy replacement parts?

If you need to replace a part, simply find the material number on the product, or refer to your original packing list for the item number, and call Gladiator® GarageWorks customer service at 1-800-807-6777. We'll be happy to help you find the right part for your needs.

Where are Gladiator® products sold?

You can purchase Gladiator® products and accessories nationwide. Please visit www.GladiatorGarageWorks.ca or call 1-800-807-6777 Gladiator® product dealers and service providers.

How is Gladiator® GarageWorks affiliated with Whirlpool Corporation?

Whirlpool Corporation is the world's leading manufacturer and marketer of major home appliances. The company manufactures in 13 countries and markets products in more than 170 countries. Gladiator® GarageWorks is a line of storage and organization products developed by Whirlpool Corporation and is part of the company's portfolio of brands, which includes the Whirlpool brand and the KitchenAid brand.

Why is an appliance manufacturer making storage and organization products, and what advantages does it have?

Over the last 90 years, Whirlpool Corporation has become the expert in many rooms of the home by providing innovative solutions for the family. Now, Gladiator® GarageWorks extends this expertise to products that help consumers reclaim more space through heavy-duty storage solutions. Whirlpool Corporation's global industrial design, technology, and manufacturing capabilities enable Gladiator® GarageWorks to provide product innovations to perform in the severe environment of the garage, as well as in other areas of the home.

Why is Gladiator® GarageWorks focused on storage solutions?

Investments in kitchens, bathrooms and bedrooms help you get more enjoyment from your home. At Gladiator® GarageWorks, we believe that other areas offer equal potential. By reclaiming space in the garage, or the laundry room, or a home office, for example, it's possible to gain more living space and easily create a more functional, enjoyable environment. Gladiator® GarageWorks designs and manufactures a full line of solutions for people who are interested in eliminating clutter, organizing their gear and reclaiming space.

Who needs Gladiator® products and storage solutions?

Anyone interested in organizing their current living space and reclaiming valuable space in their home can benefit from Gladiator® products and solutions. Our products are ideal whether you want full installation services or prefer to assemble and install them yourself.

How are Gladiator® products different?

Gladiator® products have been designed for durability, ruggedness and long life. Top quality materials, including heavy gauge steel, solid hard maple wood, ball bearing slides, and powder coat paint finishing work together to create durable products with a design theme that provides a coordinated and integrated look.

Each piece is built garage-tough, with super-durable tread-plate steel, recessed handles and yes, even bumpers. While the workbench sits on heavy-duty steel legs for stability, many other products utilize heavy-duty casters, so you can move them easily. You can even take them with you if you sell your house.